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As long as a high-tech startup provides relevant customer service, creates a culture that engages users, and treats individual feedback as community feedback, its users will continue to feel like VIPs. In her view, “One might even go so far as to say the goal of customer happiness is to make itself obsolete (kind of like the women’s movement :)).” It turns out, scaling high-touch is not the goal. I thought high-touch was good, although hard to scale, and that newly high-tech startups needed to make sure to be high-touch enough to keep users happy. Initially, I wanted to find out how high-tech startups could reduce hand-holding without losing the VIP experience. Velocify is one of leading web-based CRM and sales management platforms, serving more than 1,500 companies.
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Producteev customer support software#
“For every person who reports a bug or needs help with an issue, we imagine a hundred other people having the same experience but without the time to write in.” Calendars Communication & Email Apps HR & Accounting IT & Web Development Miscellaneous Project Management Sales & Customer Support To Do Apps & Task. Velocify Software Reviews & Alternatives. Mike Kai, Lifeyo founder, believes that overlooking one user’s question can potentially have amplified effects. To find a customer service phone number in your country, please click a region and find your country. Treat a user’s feedback as the tip of the iceberg For Huck, a transition from low-tech to high-tech should include a strategy to leverage user-to-user support along the way, whether it’s naming a few super-users go-to brand ambassadors, or crowdsourcing the FAQ page.ģ. More users don’t necessarily mean more workĪs Producteev‘s community manager, Judi Huck has a two-pronged approach for scaling customer support: a) optimize product messaging, and, b) strengthen relationships with customers. task closet is a project management application that simplifies your to-do-list very easily. You can even examine their general user satisfaction: Scribe (98) vs. For example, here you can match Scribe’s overall score of 8.7 against Producteev’s score of 8.5. Sumazi‘s founder, Sumaya Kazi, goes one step further, “ have more time to be more accessible and helpful to our users now that so many of the processes are automatic.”Ģ. To make sure you get the most useful and productive Project Management Software for your company, you have to compare products available on the market. Here are three principles they work by as their startups continue to scale from high-touch to high-tech:Īccording to Danae Ringelmann, IndieGoGo co-founder & COO, “canned answers get a bad rap because they often don’t answer the questions asked hence the execution is poor, not the concept.” If canned answers address the questions that people are asking, Ringelmann reckons that they will not be considered impersonal. Networks represent workplaces and include all projects, tasks and collaborators within your. Producteev offers training, tickets, email as support to its customers while Yookkan provides email, tickets. Projects serve as collaborative to-do lists that exist within networks. Customer Support The quality and timeliness of support are an important parameter while comparing Producteev with Yookkan. Tasks are created as to-do items within projects. And with a single click, you can export task from projects that are active.How can a low-tech, high-touch startup scale to a high-tech one without losing users? I asked several tech startup founders, community managers, and users for any lessons learned on how startups can successfully transition their early adopters, who are used to feeling like VIPs, to technology that reduces hand-holding. Producteev by Jive is a social task management application that enables you to organize and prioritize project tasks and activities. Sharing and attaching files is also easy since you can integrate Box and Dropbox simply.
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Producteev’s capability provides easy tagging for users to notify someone and involve them in the conversation. Producteev application also allows your members to connect with each other despite the differences of their mobile devices to sync information and to deliver streamlined collaboration to your team. Comments can also be added to provide input, suggestions, and other useful information that may be relevant to the task. With these features, users of Producteev can track the progress of their tasks. With Producteev, tasks are done in a to-do list manner and can be organized based on the level of prioritization. The main benefit of Producteev are its appealing and intuitive interface, projects and tasks become manageable and can be easily shareable to collaborators while controlling permissions.